For a PDF version of the Red Chilli Payment and Booking Terms and Conditions for download, please click on the link below.
For Red Chilli trip reservation, we require an advance deposit of 50% to secure the booking, with the balance to be cleared on or before arrival/trip departure. If no payment has been received within 3 days from the date of making your reservation (not the date of arrival), and you have not provided proof of payment to Red Chilli, then your booking may be released and your trip spaces/rooms made available to other guests without further communication. If you make a reservation within 3 days of your planned booking date, we require a 50% deposit within 24 hours. We hope you understand that we cannot afford to lose bookings from no-shows.
If you have to cancel your trip booking, please get in touch with us as soon as possible. Deposits made prior to the departure date will be refunded on the following basis:
Cancellation – Days before booking date | Cancellation fee (% of total bill) |
More than 31 days | 0% |
14 – 30 days | 10% |
7-14 days | 20% |
4-7 days | 35% |
3 days or less | 50% |
For cash deposits within Uganda, there are multiple Orient Bank branches in Kampala (Kampala Road, Kololo, Kawempe, William Street, Nkrumah), as well as in Gulu, Jinja and Mbale. You may also make cash deposits into our Orient Bank accounts via all Centenary Bank branches.
Orient Uganda Shillings:
Orient Bank
Main Branch, Kampala Road, Kampala
Swift code: ORINUGKA
Sort code: 11-01-47
Acc Name: Red Chilli Hideaway Ltd
Acc No: 16041602010101
Orient US Dollars:
Orient Bank
Main Branch, Kampala Road, Kampala
Swift code: ORINUGKA
Sort code: 11-01-47
Acc Name: Red Chilli Hideaway Ltd
Acc No: 16041602020501
Thank you in advance for your cooperation and understanding.
Why not chat with us on WhatsApp or give us a call on our reservations hotline. Alternatively send us an email: reservations@redchillihideaway.com