For Red Chilli accommodation or any Red Chilli trip reservation, we require an advance deposit of 50% within three days of booking, with the balance to be cleared no later than 14 days before arrival/trip departure. If no payment has been received within 3 days from the date of making your reservation and you have not provided proof of payment to Red Chilli, then your booking may be released, and your trip spaces/rooms made available to other guests without further communication. If you make a reservation within 14 days of your planned booking date, we require a 100% payment within 24 hours.
Cash payment at Red Chilli Kampala or Red Chilli Murchison reception Uganda Shillings and US Dollars (notes printed after 2013) are accepted between 7am and midnight every day. This payment should be made within 3 days of the date of making the reservation or within 24 hours if your planned booking date is less than 14 days away. Please note that due to bank regulations, we are only able to accept notes that have no tears/rips or marks/stamps on them.
Visa/MasterCard payments can be made in person, in UGX or USD at Red Chilli Kampala only, during office hours. Alternatively, to make a credit/debit card payment online, please let us know and we will send you the online payment link (all online card payments can be made in any currency).
Notes on Card Payments:
Bank deposit payment in Uganda Shillings or US Dollars to our bank accounts held with Diamond Trust or I&M Bank
Notes on bank deposits:
Payment by bank transfer to our Dimond Trust or I&M USD & UGX accounts.
Notes on domestic bank transfers:
Notes on international bank transfers:
If you have to cancel your accommodation/trip booking, please get in touch with us as soon as possible. Deposits made prior to the arrival date will be refunded on the following basis:
Cancellation – Days before booking date |
Cancellation fee (% of total bill) |
More than 30 days before booking date |
0% |
14 – 30 days before booking date |
50% |
Less than 14 days before booking date |
100% |
Please note that if you have made a deposit by bank transfer and require a refund by the same method, you will be responsible for all bank charges for both transfers.
Finally, please remember that any charges and fees are designed to allow us to maintain our low pricing policies, enabling us to offer the best value budget accommodation and trips in Uganda.
For cash deposits within Uganda, there are multiple I&M Bank branches in Kampala (Kampala Road, Kololo, Kawempe, William Street, Nkrumah), as well as in Gulu, Jinja and Mbale. You may also make cash deposits into our I&M Bank accounts via all Centenary Bank branches.
Diamond Trust Shillings:
Diamond Trust
Branch Name: Kitintale
Swift Code: DTKEUGKA
Account Name: The Red Chilli Hide Away Limited
Account Number: 0265166001
Diamond Trust Dollars:
Diamond Trust
Branch: Kitintale
Swift Code: DTKEUGKA
Account Name: The Red Chilli Hide Away Limited
Account Number: 0265166002
Thank you in advance for your cooperation and understanding.
Why not chat with us on WhatsApp or give us a call on our reservations hotline. Alternatively send us an email: reservations@redchillihideaway.com